Tata Communications Recruitment 2026.Tata Communications Recruitment 2026 brings a career opportunity for candidates interested in telecom, networking, customer service, provisioning, and service activation operations. The company is inviting applications for the position of Jr Customer Service Executive β Provisioning & Configuration at its Chennai location.
This role is mainly focused on supporting enterprise customer orders, network service provisioning, configuration, installation coordination, troubleshooting, and service activation. Candidates who have relevant exposure to network infrastructure, telecom operations, provisioning processes, switch/router configuration, and field-level network activities may find this position suitable for their career profile.
The position also requires good communication and coordination abilities because the employee will work with customers, suppliers, field teams, and internal stakeholders to ensure that services are delivered within the agreed timelines.
Table of Contents
Tata Communications Job Details
| Recruitment Details | Information |
|---|---|
| Company Name | Tata Communications |
| Job Position | Jr Customer Service Executive β Provisioning & Configuration |
| Job Category | Private Sector / Telecom Jobs |
| Job Location | Chennai, Tamil Nadu ( Remote ) Also Some Selective Candidates |
| Work Area | Provisioning, Configuration & Service Delivery |
| Experience | Relevant network infrastructure/project or field experience preferred |
| Industry | Telecommunications & Network Services |
| Key Skills | Provisioning, Troubleshooting, Service Activation, Networking |
| Technical Knowledge | Switch & Router Configuration |
About the Jr Customer Service Executive Role
The selected candidate will be part of an operational team responsible for ensuring that enterprise and wholesale customer service orders are successfully processed and activated. The role involves coordinating different stages of service delivery, from configuration and installation support to testing and issue resolution.
The employee will need to monitor assigned tasks, identify potential delays, coordinate with the appropriate teams, and ensure that services are delivered according to established SLA and KPI requirements.
This is a role where technical understanding and effective communication are equally important. Candidates should be comfortable working with multiple stakeholders while handling service-related queries and operational challenges.
Key Responsibilities
The Jr Customer Service Executive will handle several activities connected with telecom service provisioning and customer delivery.
1. Service Provisioning & Configuration
The employee will support configuration activities for enterprise and wholesale customers. Assigned orders must be processed accurately so that services can be deployed with minimal errors and within the required service timelines.
2. Installation & Activation Support
The position includes providing operational support for network installations and service activation. After provisioning, the candidate may be involved in testing the service and checking whether the installation has been completed correctly.
3. Change & Migration Activities
The role involves handling requests related to change management, service turn-up, migration, and network modifications. These activities need to be coordinated carefully to reduce service disruption and meet customer requirements.
4. Network Troubleshooting
Candidates will be expected to identify and investigate problems occurring during installation or activation. The role requires logical troubleshooting and appropriate corrective action whenever technical issues are identified.
5. Field Team Coordination
The employee may need to validate wiring-related information and coordinate dispatch requirements with field operations teams. Proper communication between internal teams and field personnel is important for completing installations on schedule.
6. SLA & KPI Monitoring
One of the important responsibilities is completing assigned activities within agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) timelines. Delays or operational risks should be identified early and escalated through the appropriate process.
Enterprise Network & Customer Delivery
The position supports service delivery for enterprise customers and involves activities across MSP and legacy Core MPLS network environments. The objective is to help customers receive the required connectivity and network services so that their business operations can continue smoothly.
Because the role deals with enterprise connectivity, candidates should have a reasonable understanding of telecom and networking concepts. Familiarity with WAN-related service delivery can also be useful.
The employee will also monitor the progress of customer WAN orders and work with relevant teams to resolve issues that could affect delivery schedules.
Required Skills & Knowledge
Candidates interested in this position should ideally have knowledge or experience in areas such as:
- Telecom and network infrastructure
- Network provisioning processes
- Internet and data services
- Telephone and connectivity services
- Service activation procedures
- Switch configuration
- Router configuration
- Network troubleshooting
- Installation support
- WAN service delivery
- SLA and KPI monitoring
- Task and escalation management
- Customer service operations
- Stakeholder coordination
Strong communication, analytical thinking, reporting, and problem-solving skills are also valuable for this position.
Stakeholder & Query Management
A major part of the job is coordinating with different stakeholders involved in customer service delivery. The employee may communicate with internal service delivery teams, suppliers, field teams, and customers to track order progress and resolve operational queries.
The candidate should be able to understand an issue, determine the appropriate action, communicate clearly with the relevant team, and follow the issue until an appropriate resolution is achieved.
This helps the organization maintain service quality and provide a consistent experience to enterprise customers.
Quality & Escalation Management
Quality is an important aspect of the provisioning process. Employees are expected to complete tasks accurately and follow established processes to reduce errors and repeat work.
When a customer order or project faces a potential delay, the issue should be identified proactively and escalated through the defined escalation mechanism. Working closely with suppliers and internal stakeholders can help ensure that customer delivery targets are achieved.
π Tata Communications Recruitment 2026 & Apply Link Table π
| π Resource | π Apply/View Link |
|---|---|
| π§ΎTata Communications Recruitment 2026 Notice Link | CLICKHERE |
| π Tata Communications Recruitment 2026 Apply Link | CLICKHERE |
Who Can Apply?
This opportunity may be suitable for candidates who have relevant experience or knowledge in telecom operations, network infrastructure, provisioning, service activation, or related technical support functions.
The job description specifically highlights relevant experience in network infrastructure project management and field experience, along with knowledge of provisioning and network equipment configuration.
Candidates should carefully review the official job posting for the latest eligibility requirements before submitting an application.
Career Opportunity in Telecom & Networking
Working in a telecom service delivery environment can provide valuable exposure to enterprise networking, customer operations, service provisioning, troubleshooting, and stakeholder management.
For candidates looking to build a career in telecommunications, network operations, enterprise connectivity, or service delivery, this type of position can provide practical experience across several areas of the industry.
Important Note Before Applying
Job seekers should verify the latest vacancy status, eligibility criteria, experience requirements, location, application process, and other conditions through the official Tata Communications recruitment/careers page before applying.
Recruitment information can change based on business requirements, so candidates should rely on the latest official job posting for final confirmation.
Conclusion
Tata Communications Recruitment 2026 offers an opportunity for candidates interested in Jr Customer Service Executive β Provisioning & Configuration roles in Chennai. The position combines telecom operations, network provisioning, service activation, troubleshooting, customer delivery, and stakeholder coordination.
Candidates with relevant networking or telecom exposure and good communication and problem-solving abilities can consider reviewing this opportunity. Before applying, always check the official recruitment source for the most recent information and eligibility conditions.
Tata Communications Recruitment 2026 for Jr Customer Service Executive β Provisioning & Configuration in Chennai. Check eligibility, skills, responsibilities and job details.
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