SBI Card Executive Customer Services Recruitment 2026.SBI Card Recruitment 2026 brings an opportunity for graduates interested in customer service, credit card operations, and the banking and financial services industry. SBI Card is looking for candidates for the position of Executive – Customer Services, S2S-IB at its Chennai location. Candidates with a graduate degree and an understanding of customer service processes can explore this opportunity.
The selected candidate will handle customer enquiries, service requests, and complaints related to credit cards. The role involves communicating with cardholders over inbound and outbound calls, resolving issues within the prescribed timelines, and maintaining service quality standards.
This position may suit graduates who enjoy interacting with customers, solving problems, and working in a structured corporate environment. Applicants interested in developing their careers in financial services can review the job requirements and submit their applications through the official SBI Card careers portal.
SBI Card Recruitment 2026 – Job Overview
| Particulars | Details |
|---|---|
| Organisation | SBI Card |
| Job Title | Executive – Customer Services |
| Role / Process | S2S-IB |
| Job Identification | 21822 |
| Job Location | Chennai, Tamil Nadu |
| Qualification | Graduate in any discipline |
| Experience | Not specified in the supplied job description |
| Preferred Industry | Financial Services Industry (FSI) |
| Job Category | Customer Service / Credit Card Operations |
| Work Location | Commerzone, Tower B, 4th Floor, Chennai – 600116 |
| Application Mode | Online |
| Posting Date | 6 October 2026 |
| Apply Before | 6 November 2026, 12:00 AM as listed in the notification |
| Salary | Not specified in the supplied notification |
About SBI Card
SBI Card is a prominent credit card company in India that provides a variety of card products and payment-related services to customers. Its offerings are designed to support different spending requirements, lifestyle preferences, and financial needs.
The organisation focuses on improving the customer payment experience through digital solutions, convenient services, and customer-focused initiatives. Its workplace philosophy emphasises employee development, recognition, inclusion, and wellbeing.
Joining SBI Card may offer candidates exposure to credit card servicing, customer relationship management, financial services operations, and structured business processes. The organisation also highlights its commitment to equal employment opportunities and a respectful workplace where employees from different backgrounds are treated fairly.
Role Description: Executive – Customer Services
The Executive – Customer Services position focuses on assisting existing credit card customers and ensuring their concerns are addressed professionally. The employee will communicate with cardholders through incoming and outgoing calls, understand their requirements, and provide suitable resolutions according to company procedures.
Customer service representatives are expected to maintain a balance between customer satisfaction, operational productivity, and service quality. They must handle enquiries accurately, follow established processes, and complete service requests within the applicable turnaround time.
The position also involves identifying recurring issues, reporting process gaps, supporting customer retention, and contributing to the improvement of overall service performance.
Key Responsibilities
1. Handling Credit Card Customer Enquiries
The executive will communicate with credit cardholders who contact the company for assistance. Customer queries may relate to card services, account-related requests, complaints, and other permitted service matters.
Employees should listen carefully, understand the customer’s concern, and provide accurate information using approved systems and procedures.
2. Managing Inbound and Outbound Calls
The role involves responding to incoming customer calls and making outgoing calls when required for service-related follow-ups. Clear communication, patience, and professional behaviour are important when interacting with customers.
Candidates should be capable of explaining information in a simple and understandable manner while maintaining a positive customer experience.
3. Resolving Complaints and Service Requests
Employees are expected to investigate customer concerns within their authorised responsibilities and provide appropriate solutions. If a problem requires assistance from another department, the executive should follow the escalation process and ensure the case is handled within the required timeline.
The objective is to minimise unnecessary delays and avoid repeated complaints wherever possible.
4. Achieving Service Quality and Productivity Targets
The company evaluates customer service performance using operational measures such as average handling time, productivity, first-call resolution, customer satisfaction, and call quality.
Executives must manage their workload efficiently while ensuring that the information provided to customers remains accurate. Meeting productivity targets should not come at the expense of service quality or compliance.
5. Supporting Customer Retention and Cross-Selling
The role includes contributing to customer retention and service-to-sales activities where appropriate. Executives may need to explain relevant products or services to customers in line with approved company policies.
Any product-related communication should be accurate, transparent, and aligned with the customer’s needs and applicable business guidelines.
6. Maintaining Records and Following Procedures
Customer interactions and service requests must be documented according to internal standards. Employees are expected to follow the company’s operating procedures, maintain accurate records, and comply with applicable confidentiality and information-handling requirements.
Proper documentation helps support timely resolution, effective follow-up, and consistent service delivery.
7. Identifying Process Gaps
Executives should report recurring issues, operational difficulties, and process-related concerns to the appropriate team. Timely reporting can help reduce repeated errors, improve service delivery, and support continuous process improvement.
The position also emphasises adherence to internal policies, turnaround times, and performance expectations.
Educational Qualification and Skills Required
Educational qualification: Candidates must have completed graduation in any discipline. Applicants should ensure that their educational details are accurate and supported by the required documents.
Customer service knowledge: An understanding of customer support procedures is relevant to the role. Experience in a call centre, customer service department, banking operations, credit card support, or financial services may be useful, although specific prior experience requirements are not stated in the supplied description.
Communication skills: Candidates should be able to communicate clearly, listen actively, and explain solutions professionally.
Problem-solving ability: The role requires employees to understand customer issues, identify suitable next steps, and follow established resolution procedures.
Attention to detail: Accuracy is essential when recording service requests, sharing information, and handling customer concerns.
Process orientation: Applicants should be comfortable working with standard operating procedures, service timelines, quality checks, and performance targets.
Stakeholder coordination: The ability to work with other teams and escalate issues appropriately is important for resolving complex customer requests.
Salary and Employee Benefits
The supplied job posting does not mention a specific salary or compensation range for this position. Candidates should check the official vacancy details or confirm the compensation package with the authorised recruitment team.
SBI Card describes several employee-focused initiatives, including:
- Health and wellbeing: Programmes intended to support employees’ physical and mental wellbeing.
- Insurance benefits: Medical insurance, personal accident coverage, group term life insurance, and other health-related benefits, subject to the company’s applicable terms.
- Recognition programmes: Initiatives designed to recognise employee contributions and performance.
- Learning and development: Training opportunities and development frameworks to help employees improve their professional capabilities.
- Inclusive workplace: A commitment to fair treatment, diversity, and equal employment opportunities.
- Work-life balance: Employee wellbeing initiatives intended to support a healthier balance between professional and personal responsibilities.
Actual eligibility, coverage, and benefit conditions should be confirmed during the recruitment process.
How to Apply for SBI Card Recruitment 2026
Candidates interested in the Executive – Customer Services vacancy can follow these steps:
- Visit the official SBI Card website and locate the careers section.
- Search for the position titled Executive – Customer Services, S2S-IB.
- Verify the job identification number, 21822, and confirm that the location is Chennai.
- Read the complete job description and review the eligibility requirements.
- Prepare an updated resume containing your educational qualifications, relevant experience, communication skills, and customer service knowledge.
- Complete the online application form with accurate information.
- Submit the application and save any acknowledgement or reference number provided.
- Monitor your registered email address and phone for recruitment updates.
Candidates should access the vacancy through the official careers portal and verify that applications are still being accepted before submitting their details.
Important Dates
| Event | Date |
|---|---|
| Job Posting Date | 6 October 2026 |
| Application Deadline | 6 November 2026, as listed in the supplied posting |
The deadline is reproduced from the information provided. Candidates should verify the date and exact closing time on the official portal, as online vacancy listings may be updated.
Why Consider This Opportunity?
The SBI Card customer service role may be a suitable option for graduates looking to enter or develop their careers in the financial services sector. It offers exposure to customer communication, credit card servicing, complaint resolution, service quality monitoring, and structured business operations.
Candidates who are patient, detail-oriented, comfortable with customer interactions, and capable of following defined procedures may find this role worth exploring. Applicants should also be prepared to work toward measurable service and productivity targets.
🔗SBI Card Executive Customer Services Recruitment 2026🔗
| 🔷👉SBI Card Executive Customer Services Recruitment 2026 Apply Link | CLICKHERE |
| 🔷👉 SBI Card Executive Customer Services Recruitment 2026 Notification Form Link | CLICKHERE |
Conclusion
SBI Card Recruitment 2026 provides an opportunity for graduates to explore an Executive – Customer Services position in Chennai. The role focuses on handling credit card customer enquiries, resolving complaints, maintaining service standards, and supporting customer satisfaction.
Eligible candidates should review the official job description, prepare a professional resume, and apply through the authorised SBI Card careers portal before the stated deadline. Since the supplied notification does not specify the salary or exact experience requirement, applicants should confirm these details directly with the company.
Disclaimer: This article is provided for educational and informational purposes only and is based on the job details supplied for rewriting. It is not an official SBI Card recruitment notice or a government job notification. Vacancy details, eligibility, compensation, benefits, and deadlines should be verified through the official company website. Applying for this position does not guarantee selection or employment.
SBI Card Recruitment 2026 in Chennai for Executive Customer Services. Any degree graduates can check job responsibilities, eligibility, benefits and online application details.
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