Infosys Customer Service Representative BPM Recruitment 2026.Infosys BPM Limited has announced a career opportunity for the position of Process Executive – Customer Service Representative at its Bangalore location. This opening may be suitable for candidates who have completed a Bachelor of Commerce (B.Com) degree and are interested in starting or developing a career in customer service, business process management and the BPO industry.
According to the supplied job information, applicants with 0 to 1 year of work experience can be considered for this position. Candidates do not necessarily need extensive professional experience, making the opportunity relevant to eligible fresh graduates and individuals with limited work experience.
The selected candidate will be expected to communicate with customers professionally, understand their concerns, identify suitable solutions and maintain a positive customer experience. Strong listening skills, empathy, communication ability and basic technical awareness are important for performing the responsibilities of this role.
The position belongs to the BPO Service Line, and the preferred skill area is Regular Customer Service. Interested candidates should review the eligibility requirements and responsibilities before applying through the official Infosys careers platform.
Table of Contents
Infosys BPM Recruitment 2026 – Job Overview
| Particulars | Details |
|---|---|
| Company Name | Infosys BPM Limited |
| Job Title | Process Executive – Customer Service Representative |
| Service Line | BPO Service Line |
| Educational Qualification | B.Com |
| Work Experience | 0–1 Years |
| Preferred Skill | Regular Customer Service |
| Job Category | Customer Service / BPO |
| Employment Type | Not specified in supplied details |
| Application Mode | Online through the company careers portal |
| Selection Process | Not specified in supplied details |
About Infosys BPM Limited
Infosys BPM Limited is part of the Infosys group and operates in the business process management sector. The organisation supports business operations and customer-related processes for clients across different industries.
Business process management involves handling operational activities that help companies serve customers, manage information and improve their internal workflows. Customer service is an important part of this industry because it connects businesses directly with their customers.
Working in a customer service role can help candidates develop professional communication, problem-solving, customer relationship management and process-handling skills. It may also provide exposure to structured business operations, service standards and technology-based customer support systems.
Position Details – Process Executive Customer Service Representative
The Process Executive – Customer Service Representative position focuses on handling customer interactions and supporting the client service process.
Candidates selected for this role may need to understand customer questions, listen carefully to complaints or requests and respond in a clear and professional manner. They should be able to maintain a friendly approach while following the organisation’s established procedures.
The job description highlights two major skill areas:
- General communication and interpersonal skills.
- Technical understanding and process-related capabilities.
Both areas are important for delivering a consistent customer experience.
Educational Qualification
The educational requirement mentioned in the supplied job posting is:
| Qualification | Requirement |
|---|---|
| Degree | Bachelor of Commerce (B.Com) |
| Eligible Experience Range | 0–1 Years |
Candidates who have completed B.Com can review the vacancy and apply if they meet the other conditions specified in the official job portal.
The supplied job details do not mention whether candidates from other degree backgrounds are eligible. Therefore, applicants with qualifications other than B.Com should check the official listing rather than assuming that equivalent degrees will be accepted.
Work Experience Requirements
Infosys BPM has listed the experience range as 0 to 1 year.
This indicates that the opportunity is aimed at candidates who are at the beginning of their professional careers or have limited previous work experience.
Fresh graduates who meet the educational requirements may find this role relevant. Candidates with up to one year of experience in customer support, voice processes, BPO operations or related service activities may also review the eligibility conditions.
The supplied description does not specify whether previous customer service experience is compulsory. It highlights communication, customer-handling and technical adaptability as important capabilities.
Roles and Responsibilities
The Process Executive will be responsible for creating a positive customer interaction while following the required service process. The job description places particular importance on listening, understanding customer needs and communicating solutions effectively.
1. Customer Communication and Active Listening
Employees should listen carefully to customers and understand the reason for their enquiries. They must respond appropriately and ask relevant questions whenever additional information is required.
Clear communication helps reduce misunderstandings and makes it easier to identify the customer’s actual concern.
2. Understanding Customer Requirements
A customer service representative should be able to identify what the customer needs and respond with suitable information or available options.
The role requires employees to ask relevant questions, understand the situation and guide customers through the appropriate process.
3. Building Positive Customer Relationships
Empathy is an important part of customer service. Representatives should understand the customer’s situation and communicate in a respectful manner.
The objective is to make customers feel heard and supported while maintaining professional boundaries.
4. Managing Customer Calls Professionally
The job description expects candidates to organise conversations in a structured and efficient manner.
Employees should communicate in a way that is easy for customers to understand. They should maintain a polite tone, explain relevant information clearly and avoid unnecessary confusion during interactions.
5. Identifying Problems and Providing Solutions
Process Executives may need to recognise routine customer requirements and identify suitable solutions based on the available workflow.
They should understand the process guidelines and use the permitted options to resolve common customer issues.
6. Following Client Processes
A basic understanding of the overall client process is expected. Employees should learn the workflow, follow established procedures and handle customer requests according to the applicable instructions.
7. Adapting to Technology and Tools
The position also requires basic technical awareness. Candidates should be comfortable learning new tools, understanding process-related systems and adapting when technology or workflow requirements change.
The ability to learn digital platforms and follow system-based instructions can help employees perform their responsibilities effectively.
Skills Required for Infosys BPM Customer Service Jobs
The job description highlights communication skills, customer empathy, process understanding and technical adaptability.
| Skill Area | Expected Capability |
|---|---|
| Communication | Express information clearly and professionally |
| Active Listening | Understand customer questions and concerns |
| Empathy | Respond with patience and consideration |
| Customer Handling | Maintain a positive customer experience |
| Call Management | Organise conversations effectively |
| Problem Solving | Identify routine issues and suitable solutions |
| Process Knowledge | Understand the client workflow |
| Technical Awareness | Learn and use relevant tools |
| Adaptability | Adjust to changes in systems and processes |
| Professional Behaviour | Remain polite and positive during interactions |
Candidates can strengthen these abilities through communication practice, mock customer conversations and basic computer training.
Preferred Skills
Infosys BPM has identified the following preferred skill category:
Customer Service → Regular Customer Service
This indicates that candidates with an interest in customer interaction and service-related responsibilities may find the role relevant.
Applicants who have previously worked in customer support, call centres, BPO operations or service-oriented environments may have useful transferable skills. However, the supplied job description lists 0–1 year of experience and does not state that previous employment in customer service is mandatory.
Salary Details
The supplied Infosys BPM job description does not disclose the salary or annual compensation for this position.
| Salary Particulars | Details |
|---|---|
| Job Position | Process Executive – Customer Service Representative |
| Location | Bangalore |
| Salary | Not disclosed |
| Payment Structure | Not specified |
| Additional Benefits | Not specified |
Candidates should refer to the official job listing or recruitment communication for information about compensation, benefits, incentives and other employment conditions.
Do not rely on unofficial salary estimates when making an application decision.
Job Location – Bangalore
The advertised work location is Bangalore, Karnataka. Candidates should consider the location requirement before applying, especially if they currently live outside the city.
The supplied job information does not confirm whether the position is office-based, hybrid or remote. Applicants should check the official listing or clarify the work arrangement during the recruitment process.
Selection Process
The supplied job description does not provide a confirmed selection procedure or details about the number of interview rounds.
Candidates should monitor their registered email address and phone number for communication from the recruitment team.
As general preparation, applicants may practise:
- Introducing themselves professionally.
- Explaining their B.Com educational background.
- Answering basic customer service questions.
- Demonstrating clear English communication, if required for the role.
- Responding to sample customer complaints politely.
- Explaining how they would handle a routine customer problem.
- Demonstrating their willingness to learn new tools and processes.
These are preparation suggestions and should not be treated as a confirmed Infosys BPM interview syllabus.
How to Apply for Infosys BPM Recruitment 2026
Interested candidates can search for the Process Executive – Customer Service Representative vacancy through the official Infosys careers website.
Application Steps:
- Visit the official Infosys careers website.
- Search for the job title Process Executive – Customer Service Representative.
- Use the reference code PROGEN-HRODIRECT-255953 to identify the relevant opening.
- Open the job description and review the educational and experience requirements.
- Register or log in to the recruitment portal.
- Enter your personal, educational and professional details accurately.
- Upload your updated resume in the requested format.
- Review the application carefully before submitting it.
- Save the application confirmation or reference details for future communication.
Applicants should use the company’s official recruitment platform and verify that the job reference code matches the advertised position before submitting personal information.
Documents to Keep Ready
Candidates may prepare the following information before applying:
- Updated resume or CV.
- B.Com degree certificate or provisional certificate.
- Academic mark sheets.
- Valid email address.
- Active mobile number.
- Identity and address details, if requested.
- Previous employment information, if applicable.
- Relevant customer service or computer-related certificates, if available.
Submit only the documents requested through the official recruitment portal.
Important Points Before Applying
- The advertised position is Process Executive – Customer Service Representative.
- The employer is Infosys BPM Limited.
- The job location is Bangalore, Karnataka.
- B.Com is the educational requirement mentioned in the supplied details.
- The experience range is 0–1 year.
- The role belongs to the BPO Service Line.
- Communication, empathy and customer-handling skills are important.
- Basic technical awareness and the ability to adapt to new tools are expected.
- Salary, application deadline, work arrangement and selection stages are not specified in the supplied information.
- Candidates should check the official job portal for the latest vacancy status.
🔗Infosys Customer Service Representative BPM Recruitment 2026 & Apply Link Table 🔗
| 🔗 Resource | 👉 Apply/View Link |
|---|---|
| 🧾Infosys Customer Service Representative BPM Recruitment 2026 Notice Link | CLICKHERE |
| 📝 Infosys Customer Service Representative BPM Recruitment 2026 Apply Link | CLICKHERE |
Frequently Asked Questions (FAQs)
1. What is the job role offered by Infosys BPM?
Infosys BPM Limited is recruiting for the position of Process Executive – Customer Service Representative.
2. What is the educational qualification required?
The supplied job posting lists B.Com as the required educational qualification.
3. Can freshers apply for this position?
The listed experience range is 0–1 year. This makes the role relevant to eligible fresh graduates, subject to the official application requirements.
4. Where is the job location?
The advertised location is Bangalore, Karnataka.
5. What is the job reference code?
The job ID or reference code is PROGEN-HRODIRECT-255953.
6. What skills are important for this role?
Communication, active listening, empathy, customer relationship skills, problem-solving ability, process understanding and technical adaptability are highlighted in the job description.
7. What is the salary for this position?
The salary is not disclosed in the supplied job information. Candidates should confirm compensation through the official recruitment process.
8. Is this a work-from-home job?
The supplied details mention Bangalore as the location but do not confirm whether the role is remote, hybrid or office-based. Applicants should verify the work arrangement.
9. What is the last date to apply?
No application closing date is included in the supplied information. Check the official Infosys careers portal for the current status.
Conclusion
Infosys BPM Process Executive – Customer Service Representative Recruitment 2026 is an opportunity for B.Com graduates who want to explore careers in customer service and business process management. With an advertised experience range of 0–1 year, the position may be suitable for fresh graduates and candidates with limited professional experience.
The role focuses on professional communication, customer interaction, understanding service requirements and resolving routine issues through established workflows. Candidates who are comfortable speaking with customers, learning new systems and maintaining a positive service approach can review this opening.
The advertised job location is Bangalore, and the reference code is PROGEN-HRODIRECT-255953. Since the supplied details do not mention salary, the application deadline or the exact work arrangement, candidates should verify these details through the official Infosys careers website before applying.
Infosys BPM Recruitment 2026 for Process Executive – Customer Service Representative in Bangalore. B.Com qualification, 0–1 year experience. Check job details and apply through Infosys Careers.
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