Kotak Mahindra Bank Recruitment 2025

Overview:

Kotak Mahindra Bank Recruitment 2025.Kotak Mahindra Bank is inviting applications for the year 2025 to fill various roles of Customer Service Representatives (Voice Process) and Customer Service Managers (Chat Process). If you are a dynamic, customer-oriented individual with a passion for excellence, this could be a fantastic opportunity for you! Interested candidates are encouraged to apply before 7th February 2025.

This detailed recruitment notification covers all essential information regarding vacancies, job responsibilities, qualifications, salary, and the application process. Let’s take a deeper dive into the specifics of these openings.

Vacancy Details:

Positions Available:

Customer Service Representative (Voice Process)
Customer Service Manager (Chat Process)

Position	Location	Salary (Approx)	Job Type
Credit Manager	Chennai	₹25,700/month	Full-time
Area Recovery Manager	Chennai	₹33,300/month	Full-time

Job Locations:

Customer Service Representative (Voice Process): Delhi
Customer Service Manager (Chat Process): Thane

Roles & Responsibilities:

Customer Service Representative (Voice Process): As a Customer Service Representative in the Voice Process, you will be responsible for:

Inbound Calls: Answering queries from customers, providing solutions, and ensuring a seamless experience.
Outbound Calls: Conducting calls for collections, informing customers about pending EMI, and upselling bank products.
Case Follow-Up: Ensuring all customer cases are resolved within the defined Turn-Around Time (TAT).
Collaboration: Working closely with different departments to resolve issues and meet client expectations.

Customer Service Manager (Chat Process): As a Customer Service Manager in the Chat Process, your duties will include:

End-to-End Case Resolution: Handling escalated complaints and requests from customers, regulators, and senior management with clarity and within the stipulated time.
MIS Reporting: Preparing weekly, fortnightly, and monthly Management Information System (MIS) reports for performance analysis.
Complaint Analysis: Identifying key areas contributing to customer dissatisfaction and suggesting ways to improve service quality.

Kotak Mahindra Bank Recruitment 2025

Salary/Pay Scale:

Customer Service Representative: ₹25,700 per month (Approx)
Customer Service Manager: ₹33,300 per month (Approx)

Note: The salary details are approximate and based on various sources like Glassdoor and AmbitionBox. Actual salaries may vary based on experience, qualifications, and company norms.

Eligibility Criteria:

Age Limit:

Minimum age: 18 years.
No upper age limit mentioned, so individuals of any age group (above 18) are welcome to apply.

Educational Qualifications:

Applicants should have a graduate degree in any discipline.
Candidates with a 10th or 12th qualification may also apply for other roles. Refer to the official notification for further clarification.

Key Skills Required:

Excellent Communication Skills: Proficiency in written and spoken communication.
Attention to Detail: Ability to manage tasks efficiently and accurately.
Tech-Savvy: Proficient in MS Office, Siebel, and Core banking systems.
Interpersonal Skills: Ability to engage with customers and resolve issues tactfully.
Problem-Solving Skills: Ability to think on your feet and provide quick solutions to customer problems.
Stress Management: Ability to handle pressure and meet deadlines while maintaining excellent service standards.

Selection Process:

Candidates will be shortlisted based on their age, educational qualifications, and skills. After shortlisting, the recruitment process will proceed through:

Virtual Interviews or Field Interviews: Based on your location and preferences, an interview will be scheduled either virtually or in person.

Important Notes:

Only candidates shortlisted for the next stage will be contacted.
The interview process might include a technical round, a problem-solving session, and a personal interview.

Experience Requirement:

Freshers are welcome to apply! No prior work experience is required for either of the positions.
This is an excellent opportunity for individuals looking to start their careers in banking and customer service.

How to Apply:

Interested candidates can apply online through the official Kotak Mahindra Bank website or the link provided in the recruitment notification.

Step 1: Visit the official Kotak Mahindra Bank recruitment page.
Step 2: Fill out the application form with correct details.
Step 3: Submit the application before the last date: 7th February 2025.

Important Note:

Ensure your application is complete and submitted before the due date.
Incomplete or late applications will be automatically rejected.
No application fee is required for any candidate.

Application Deadline:

Last Date to Apply: 7th February 2025
No late or incomplete applications will be accepted.

Important Safety Reminder:

Kotak Mahindra Bank will never ask for money from candidates for scheduling interviews or offering jobs. Be cautious of fraudulent job offers and scams.
If you receive suspicious communication, do not respond and report it immediately to the official Kotak Mahindra Bank helpline.

Conclusion & Summary:

Kotak Mahindra Bank is hiring for various customer service roles in Delhi and Thane. The positions of Customer Service Representative (Voice Process) and Customer Service Manager (Chat Process) offer a great opportunity for both freshers and experienced professionals. The application deadline is 7th February 2025, so act fast! Apply now to take the next step in your career with a leading financial institution.

Don’t forget, no application fees are required, and the selection process includes shortlisting and virtual/field interviews. If you meet the educational qualifications (a graduate degree in any field) and are eager to start a career in banking, this is your chance!