Tata Communications Customer Support Jobs
Jr. Customer Service Executive – Customer Service Operations
Summary:
Tata Communication Customer Support Jobs .Tata Communications is hiring for the position of Jr. Customer Service Executive to manage day-to-day customer service operations at their Chennai location. The role involves ensuring adherence to service-level agreements (SLAs), handling customer inquiries, resolving issues, and managing emails. Candidates will work under direct supervision to maintain operational efficiency and deliver exceptional customer experiences.
The ideal candidate should possess strong problem-solving skills, proficiency in customer service principles, and excellent communication abilities. This full-time role offers opportunities for career growth, exposure to global operations, and the chance to work in a dynamic, innovation-driven environment.
Jr. Customer Service Executive – Customer Service Operations
Job Details:
| Aspect | Details |
|---|---|
| Job Role | Jr. Customer Service Executive – Customer Service Operations |
| Qualifications | Expertise in customer service, SLA management, email handling, and problem-solving skills. |
| Location | Chennai, Tamil Nadu, India |
| Experience | Previous experience in customer support or related fields is preferred but not mandatory. |
| Age Criteria | 18 to 35 years (based on company policies). |
| Employment Type | Full-Time |
| Application Deadline | Check Tata Communications’ official website for the latest updates. |
| Core Skills | Customer service, issue resolution, SLA management, email management, and communication expertise. |
This role is ideal for individuals seeking to work in a collaborative and innovative environment. Tata Communications offers excellent career development opportunities, competitive benefits, and a chance to be part of an industry leader in connectivity and communication services.
Apply Now:
Visit Tata Communications’ official website for more information and to submit your application.
Job ID: 4396218175
Location: Chennai, Tamil Nadu, India
Posted: 12 Days ago
About the Company
Tata Communications is revolutionizing connectivity by blending innovation and intelligence to drive the next level of advancements in Cloud, Mobility, Internet of Things (IoT), Collaboration, Security, Media, and Network services. Our mission is to envision and create a New World of Communications where technological evolution meets operational excellence. Join us as we redefine the landscape of connectivity.
Job Overview
This is an operational role requiring a detail-oriented professional to handle day-to-day customer service operations efficiently. The Jr. Customer Service Executive will work under direct supervision to ensure seamless service delivery and exceptional customer experience, ensuring service-level agreements (SLAs) are consistently achieved.
π Tata Communication 2025 Direct Linkπ
| π·πTata CS Notice Link | CLICK HERE |
| π·π Tata CS Apply Link | CLICK HERE |
Key Responsibilities
| Responsibility | Description |
|---|---|
| Daily Operations Management | Perform routine activities to ensure smooth customer service processes. |
| SLA Compliance | Monitor and maintain compliance with SLAs, proactively addressing any potential deviations. |
| Customer Support | Deliver timely and professional responses to customer inquiries and issues. |
| Issue Resolution | Address customer complaints and resolve issues to enhance overall satisfaction. |
| Email Management | Manage customer emails efficiently to ensure prompt communication. |
| Service Delivery Optimization | Identify opportunities for improving service processes and work with the team to implement them. |
| Customer Experience Enhancement | Continuously strive to provide an exceptional customer experience through attentive service. |
Required Skills and Qualifications
| Skill | Description |
| Customer Service Expertise | Strong understanding of customer service principles and practices. |
| Customer Support Proficiency | Adept at resolving issues and handling inquiries in a professional and empathetic manner. |
| Service Delivery Knowledge | Familiarity with SLA metrics and strategies to achieve them. |
| Email Management Skills | Ability to manage and prioritize emails for efficient communication. |
| Problem-Solving Skills | Capability to analyze issues and provide effective resolutions promptly. |
| Interpersonal Communication | Excellent verbal and written communication skills to interact with customers and teams. |
| Time Management | Ability to manage time effectively and handle multiple tasks simultaneously. |
Key Competencies
- Proactive Mindset: Ability to anticipate customer needs and take preemptive action.
- Attention to Detail: Ensures accuracy and completeness in all customer interactions.
- Adaptability: Handles dynamic work environments and adjusts to changes efficiently.
- Team Collaboration: Works effectively within a team to achieve organizational goals.
- Technical Aptitude: Basic knowledge of CRM tools and other customer support platforms.
- Resilience: Maintains professionalism and composure under pressure.
Why Join Us?
- Innovative Work Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Growth Opportunities: Take advantage of career development programs to enhance your skills and progress within the company.
- Employee-Centric Culture: Join a team that prioritizes employee well-being and work-life balance.
- Global Exposure: Work with a diverse and inclusive team across multiple regions.
- Rewarding Challenges: Engage in meaningful work that has a direct impact on customer satisfaction.
Additional Responsibilities
- Monitor customer feedback and suggest actionable improvements to enhance service quality.
- Participate in training programs to stay updated on industry trends and company policies.
- Collaborate with other departments to address complex customer issues and ensure seamless service.
- Generate regular reports on service performance metrics and customer feedback.
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Table of Contents
Application Information
This is a full-time position for committed individuals passionate about delivering top-notch customer service. Join Tata Communications in Chennai, Tamil Nadu, and be a part of a global leader driving the next wave of connectivity and communication advancements.
Apply Today to make a difference and help shape the future of customer service operations!
π Tata Communication 2025 Direct Linkπ
| π·πTata CS Notice Link | CLICK HERE |
| π·π Tata CS Apply Link | CLICK HERE |
| πOur You- Tube Channel | JOIN LINK |
Summary of Tata Communications Customer Support Jobs
Tata Communications offers customer support roles that focus on handling client inquiries, resolving technical issues, and ensuring customer satisfaction. These jobs require strong communication skills, basic technical knowledge, and problem-solving abilities. The roles often include responsibilities such as assisting customers with connectivity issues, troubleshooting network problems, and providing efficient resolutions to queries. Typically, these jobs may also offer growth opportunities within the organization.
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