Your Journey Begins Here!
Intouch Work @ Home Customer Support Jobs. Welcome to the gateway of endless possibilities at IntouchCX! Thank you for expressing interest in joining our incredible team. Weβre thrilled to take you on this exciting journey where every step is designed to help you succeed. Letβs start by getting to know each other better, and weβll soon guide you towards booking your interview. Rest assured, all your questions will be answered, and the doors to a rewarding career will open wide.
Who We Are
At IntouchCX, we are redefining customer experiences by collaborating with some of the worldβs most iconic brands. Our mission is simple yet ambitious: to create meaningful and lasting connections with customers across various platformsβbe it voice, chat, email, or social media. Leveraging cutting-edge technology and a team of passionate professionals, weβre setting new benchmarks in quality-driven support.
With a customer-first philosophy and a commitment to innovation, IntouchCX thrives in an environment where creativity meets technology. If youβre looking for a career that blends challenges, learning, and the opportunity to make a difference, youβve come to the right place.
Hereβs a concise summary table for IntouchCX Work @ Home Customer Support Jobs:
| Category | Details |
|---|---|
| Company Name | IntouchCX |
| Job Roles | – Customer Service Associate (Voice – WFH) |
| – Customer Service Associate (Non-Voice – On-site) | |
| Qualifications | – 0 months to 4 years of customer service experience |
| – Post-secondary degree (for Voice role) | |
| – Fluency in spoken/written English & Tamil | |
| – Strong problem-solving and communication skills | |
| Key Benefits | – Attractive pay with performance-based incentives |
| – Learning and growth opportunities | |
| – Medical insurance | |
| – Free food and transport (for On-site roles) | |
| Job Type | – Work From Home (Voice role) |
| – On-site with perks (Non-Voice role) | |
| Application Process | Apply online; recruiters will contact via email/phone/text for next steps. |
| Additional Perks | Rewards, recognition programs, and employee engagement activities. |
The Opportunities: Be Part of Something Extraordinary
Position 1: Customer Service Associate β Non-Voice
If youβre someone who loves solving problems, is tech-savvy, and enjoys building customer relationships, this role is tailor-made for you. As a Customer Service Associate β Non-Voice, youβll primarily provide intelligent and engaging support through email and chat. Every customer interaction will allow you to showcase your problem-solving skills while ensuring customer satisfaction.
Your Role Will Include:
- Resolving technical issues through email and chat communications.
- Building trust and credibility with customers by empathizing with their needs and responding promptly.
- Applying advanced troubleshooting techniques to provide unique solutions tailored to each customer.
- Collaborating with the team to share feedback that enhances service quality.
- Ensuring seamless communication with customers during critical situations.
What Youβll Bring to the Table:
- 6 months to 4 years of experience in customer service across phone, email, or chat channels.
- Fluency in written English.
- A strong passion for gaming or tech support (this is a great asset!).
- Exceptional oral and written communication skills.
- The ability to multi-task, analyze issues, and provide quick resolutions.
- A self-starter attitude with enthusiasm to learn about new technologies daily.
π In-Touch Apply 2024 Direct Linkπ
| π·π In-Touch (Voice – WFH) Direct Apply Link | CLICK HERE |
| π·π In-Touch Non-Voice – WFH Direct Apply Link | CLICK HERE |
Why Youβll Love This Role:
- Attractive Compensation: Enjoy a salary that reflects your dedication and hard work, paired with performance-based incentives.
- Opportunities to Grow: From learning programs to growth opportunities, IntouchCX nurtures talent at every step.
- Perks Youβll Appreciate: Free food and transportation while working on-site.
- Health Benefits: Comprehensive medical insurance coverage to keep you and your family protected.
- Engagement & Recognition: Participate in fun employee engagement activities and be part of an outstanding rewards and recognition program.
Position 2: Customer Service Associate β Voice (Work from Home)
Do you love engaging with people, solving problems over the phone, and providing top-notch customer service? Then our Customer Service Associate β Voice position is perfect for you! This role offers the convenience of working from home while allowing you to connect with customers and make their experience truly exceptional.
Your Role Will Include:
- Handling end-to-end customer interactions over the phone with professionalism and empathy.
- Resolving customer issues effectively while providing white-glove service.
- Building rapport with customers quickly to ensure a seamless experience.
- Managing customer expectations regarding response times and issue resolution.
- Going above and beyond to ensure customer satisfaction.
What Youβll Bring to the Table:
- A post-secondary degree in any major.
- 6 months to 4 years of customer service experience.
- Fluency in spoken English with excellent communication skills.
- High emotional intelligence and judgment to evaluate and solve issues effectively.
- The ability to learn new products, features, and tools quickly.
- A calm demeanor and the ability to thrive under pressure.
- A flexible schedule (night shifts included).
Table of Contents
Why Youβll Love This Role:
- Attractive Compensation: Competitive pay along with performance-based incentives.
- Flexibility: Work from the comfort of your home while being part of an impactful team.
- Learning & Growth: Take advantage of robust learning programs and career growth opportunities.
- Health Benefits: Comprehensive medical insurance for you and your family.
- Employee Engagement: Enjoy recognition programs and exciting employee engagement activities.
Why IntouchCX Stands Out
At IntouchCX, we donβt just hire employees; we invest in people. We believe that a thriving team is the backbone of exceptional service. Hereβs why joining us is more than just a jobβitβs a career worth pursuing:
- World-Class Culture: Experience a workplace that values innovation, teamwork, and inclusivity.
- Iconic Partnerships: Work with globally recognized brands and make an impact on their customer experiences.
- Supportive Environment: From comprehensive training to ongoing mentorship, we ensure youβre equipped to excel.
- Unmatched Benefits: Be it free food, transport, or healthcare, we go the extra mile to keep our employees happy.
How to Apply
Are you ready to embark on this exciting journey? Submitting your application is simple! Once you apply, one of our recruiters will reach out via email, phone, or text to learn more about you and connect you to this incredible opportunity.
Your Privacy Matters
By signing this application, you consent to IntouchCX collecting, using, and retaining your personal information strictly for the application and employment process. Rest assured, all personal information is handled with utmost confidentiality and in accordance with applicable privacy laws.
Seize the Opportunity Today!
The future of customer experience awaits you at IntouchCX. Take the first step toward a fulfilling career where innovation meets excellence. Apply now and discover a workplace where your growth and success matter as much as the satisfaction of our customers.
π In-Touch Apply 2024 Direct Linkπ
| π·π In-Touch (Voice – WFH) Direct Apply Link | CLICK HERE |
| π·π In-Touch Non-Voice – WFH Direct Apply Link | CLICK HERE |
| πOur You- Tube Channel | JOIN LINK |