Citibank Recruitment 2025: Multiple Positions Open for KYC Operations Analyst and Chat Operations Support Specialist (Hybrid Work From Home/Office)
Overview
Citibank Recruitment 2025.Citibank is excited to announce the opening of several job positions for the year 2025. If you are looking for an exciting opportunity in a global financial institution, this is your chance! Citibank is hiring for the roles of KYC Operations Analyst and Chat Operations Support Specialist. These positions are ideal for individuals looking for a dynamic and flexible work environment, with hybrid work options (work from home and office).
The positions will be located across two cities: Mumbai for the KYC Operations Analyst role and Chennai for the Chat Operations Support Specialist role. The application deadline is March 13, 2025, so make sure to apply before itβs too late!
Citibank Recruitment 2025
Job Vacancies and Locations
| Position | Location | Work Type |
|---|---|---|
| KYC Operations Analyst | Mumbai | Hybrid (Work from Home/Office) |
| Chat Operations Support Specialist | Chennai | Office-Based |
πCitibank Recruitment 2025 Jobs Direct Linkπ
| π·π Citibank KYC Operations Analyst Apply Link | CLICKHERE |
| π·π Citibank Chat Operations Support Specialist Apply Link | CLICKHERE |
| π·π Naan “Mudhalvan Internship Full YouTube Video Link | VIDEO LINK |
Job Descriptions
1. KYC Operations Analyst
The KYC (Know Your Customer) Operations Analyst will be responsible for ensuring compliance with the latest local regulations, internal policies, and Citibank’s standards. The role requires a high degree of accuracy, attention to detail, and excellent communication skills to maintain the integrity of customer profiles and KYC documentation.
Key Responsibilities:
- Review and update customer profiles and KYC forms in accordance with policy and regulations.
- Ensure the documentation is complete and compliant with both local regulations and Citi standards.
- Follow up with customers to ensure timely submission of necessary information.
- Maintain, monitor, and track KYC records and manage the approval process.
2. Chat Operations Support Specialist
The Chat Operations Support Specialist is a customer service-focused role, leveraging chat platforms to respond to customer queries, complaints, and service requests. The specialist will need to ensure a positive customer experience while maintaining operational efficiency. This role demands strong communication skills and problem-solving abilities to meet customers’ needs effectively.
Key Responsibilities:
- Provide timely and comprehensive responses to customer inquiries via chat and email.
- Maintain a deep understanding of Citibankβs products and services.
- Ensure information security by handling sensitive customer data responsibly.
- Guide customers in using Citibankβs self-service tools on the website.
- Monitor customer satisfaction through NPS (Net Promoter Score) and ensure excellent service delivery.
- Collaborate with various teams to resolve complex customer issues.
- Prepare and maintain detailed reports on customer interactions.
Salary & Benefits
Both roles come with a competitive salary of approximately βΉ34,160 per month. This figure may vary based on the experience and performance of the candidate. The salary is subject to changes depending on internal policies, but the overall compensation package is designed to be attractive to both experienced professionals and fresh graduates.
| Position | Approximate Salary (Per Month) |
|---|---|
| KYC Operations Analyst | βΉ34,160 |
| Chat Operations Support Specialist | βΉ34,160 |
Eligibility Criteria
To be eligible for the recruitment process, candidates must meet the following criteria:
- Minimum Age: 18 years.
- Educational Qualification: A Bachelor’s degree in any discipline is required for both roles.
Candidates who meet the educational qualifications and possess the necessary skills are encouraged to apply. Both freshers and experienced candidates are welcome to apply.
Citibank Recruitment 2025
Skills Required for the Roles
In addition to meeting the educational qualification, candidates must possess the following skills to excel in the roles:
| Skills | Required for Both Roles |
|---|---|
| Excellent verbal and written communication | Essential for customer interaction |
| Strong problem-solving abilities | Ability to resolve issues efficiently |
| Analytical skills | Attention to detail and critical thinking |
| Proficient in MS Office | Including PowerPoint and Excel |
| Customer service-oriented mindset | Focusing on customer satisfaction |
Selection Process
The selection process for Citibank recruitment 2025 will involve the following stages:
- Shortlisting: Candidates will be initially shortlisted based on their application and eligibility.
- Assessment Test: Some candidates may be required to undergo an assessment test to evaluate their skills.
- Interview: The final stage includes either a telephonic or virtual interview, where candidates will be evaluated for their communication and problem-solving abilities.
- Final Selection: Based on performance in the interview and test, candidates will be selected.
The candidates will be notified via email or SMS about the selection stages and results.
Application Process
Interested candidates can apply directly through Citibank’s official recruitment portal. Applications must be submitted online, and candidates should not send any offline applications, as they will be automatically rejected.
Steps to Apply:
- Visit the official Citibank recruitment portal.
- Register on the portal if you havenβt already.
- Complete the application form with all required details.
- Attach necessary documents and submit the application.
The deadline for applications is March 13, 2025. After this date, no applications will be accepted, so make sure to apply on time.
Additional Information
- Work Experience: No prior work experience is necessary for these positions. Fresh graduates or those with no experience are welcome to apply.
- Application Fee: There is no application fee for the recruitment process. Be cautious of scammers who may ask for money during the recruitment process. Genuine recruitment processes never ask for money.
Why Work at Citibank?
Citibank offers a robust work culture, flexible work arrangements, and opportunities for career growth in the global financial sector. Whether you’re working from home or at the office, Citibank ensures its employees have a supportive and collaborative environment to thrive. If youβre ready to join a team of professionals committed to excellence, Citibank could be the perfect place for you.
Summary
Citibank is hiring for multiple roles including KYC Operations Analyst and Chat Operations Support Specialist for hybrid work environments in Mumbai and Chennai. Offering an attractive salary, no prior work experience is necessary for these positions, making it a great opportunity for freshers. Candidates must have a graduate degree and possess excellent communication and problem-solving skills. The application deadline is March 13, 2025, so donβt miss out!
πCitibank Recruitment 2025 Jobs Direct Linkπ
| π·π Citibank KYC Operations Analyst Apply Link | CLICKHERE |
| π·π Citibank Chat Operations Support Specialist Apply Link | CLICKHERE |
| π·π Naan “Mudhalvan Internship Full YouTube Video Link | VIDEO LINK |
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