Citibank Recruitment 2025: Chat Operations Officer, Operations Support Specialist, and More (Work From Home/Office – Hybrid)
Citibank Recruitment 2025 is offering an exciting opportunity for various posts, including Chat Operations Officer, Operations Support Specialist, Operations Risk Specialist, and HR Officer. Candidates interested in these roles must submit their applications on or before 12th February 2025. Below, you will find detailed information about the vacancies, eligibility criteria, responsibilities, salary details, and the application process.
Job Locations
- Chat Operations Support Specialist: Chennai
- Operations Support Specialist and HR Officer: Work From Home/Office (Hybrid), with office locations in Chennai and Mumbai
Number of Vacancies
The exact number of vacancies has not been disclosed. However, multiple openings are available for the following positions:
| Position | Work Mode | Location |
|---|---|---|
| Chat Operations Officer | On-site | Chennai |
| Operations Support Specialist | Hybrid (WFH/Office) | Chennai, Mumbai |
| Operations Risk Specialist | Hybrid (WFH/Office) | Chennai, Mumbai |
| HR Officer | Hybrid (WFH/Office) | Chennai, Mumbai |
Roles and Responsibilities
1. Chat Operations Officer
- Utilize chat platforms to address customer inquiries and resolve complaints effectively.
- Conduct follow-ups on customer requests through chat and email.
- Maintain comprehensive knowledge of Citibankβs product and service offerings.
- Analyze risk areas and provide tailored solutions for customer needs.
- Safeguard sensitive information to ensure data security.
- Educate customers on self-service options via the Citibank website.
- Ensure a positive customer experience while balancing Net Promoter Score (NPS) metrics.
- Prepare accurate MIS reports.
- Collaborate with other departments and undertake account-level system maintenance while resolving customer queries.
2. Operations Support Specialist
- Adhere to established procedures to complete complex tasks and resolve challenges requiring in-depth research.
- Assist the team as a subject matter expert, lead special projects, and offer daily guidance to junior employees.
- Perform data analysis and workflow management.
- Communicate essential updates to senior management.
- Mitigate organizational risks or losses through proactive support.
π Citi Bank Job 2025 Direct Linkπ
| π·πCiti Bank Chat Support Apply Link | CLICK HERE |
| π·πCiti Bank Operations Support Apply Link | CLICK HERE |
| π·πCiti Bank HR Benefits Analyst Apply Link | CLICK HERE |
3. HR Officer
- Conduct detailed research to ensure the relevance and timeliness of requested data.
- Collaborate with investment and corporate bankers to understand and address information needs.
- Work effectively as a team and assume responsibility for assigned tasks.
- Deliver high-quality client service within deadlines.
- Maintain a high-pressure tolerance and ensure accuracy in output.
4. Operations Risk Specialist
- Follow established procedures to complete assignments efficiently.
- Support a variety of products and services.
- Submit timely results to the Citibank Risk and Control System.
- Collaborate with onshore and offshore teams to gather necessary evidence for testing.
- Escalate any control failures promptly.
Eligibility Criteria
| Position | Educational Qualification | Experience |
| Chat Operations Officer | Graduate degree in any discipline + 2 years in retail banking | Minimum 2 years of relevant experience |
| Operations Support Specialist | Graduate degree in any discipline | Freshers and experienced candidates welcome |
| Operations Risk Specialist | Graduate degree in any discipline | Freshers and experienced candidates welcome |
| HR Officer | Graduate degree in any discipline | Freshers and experienced candidates welcome |
Key Skills Required
- Exceptional verbal and written communication skills.
- Strong interpersonal and management abilities.
- Proficiency in MS Office, especially PowerPoint.
- Analytical and detail-oriented mindset.
- Excellent data analysis and problem-solving skills.
- Self-motivated and goal-oriented.
Salary Details
| Position | Monthly Salary (Approximate) |
| Chat Operations Officer | βΉ34,160 |
| Operations Support Specialist | βΉ34,160 |
| Operations Risk Specialist | βΉ34,160 |
| HR Officer | βΉ41,600 |
Note: Salaries are based on industry estimates from sources like Glassdoor and AmbitionBox. Actual salaries may vary.
Table of Contents
Age Limit
- Minimum age: 18 years
- No upper age limit specified.
Selection Process
- Shortlisting/Assessment Test: Initial screening based on qualifications and experience.
- Interview: Telephonic or in-person (field) interviews for shortlisted candidates.
Candidates selected during the screening process will be notified via their registered email or mobile number.
Application Process
- Applications must be submitted online.
- Offline applications will not be considered.
- Candidates should register through the official Citibank portal.
Important Dates:
- Last Date to Apply: 12th February 2025
Additional Information
- Application Fee: No application fee is required for any post.
- Beware of fraudulent job offers demanding money for interviews or placements. Citibank does not charge fees at any stage of recruitment.
- Late or incomplete applications will not be accepted.
Why Join Citibank?
Citibank is a globally recognized financial institution offering a dynamic work environment and unparalleled growth opportunities. With roles that encourage skill development and innovation, Citibank provides a rewarding career path for motivated individuals.
π Citi Bank Job 2025 Direct Linkπ
| π·πCiti Bank Chat Support Apply Link | CLICK HERE |
| π·πCiti Bank Operations Support Apply Link | CLICK HERE |
| π·πCiti Bank HR Benefits Analyst Apply Link | CLICK HERE |
| πOur You- Tube Channel | JOIN LINK |