ToastΒ HR Operations Associate and Customer Associate Job 2025 Toast, a leading all-in-one platform for restaurants, is actively recruiting for various roles in 2025, including key positions like HR Operations Associate and Customer Associate. With a significant global presence, including growing offices in India (Chennai and Bengaluru), Toast offers dynamic opportunities for individuals passionate about technology and hospitality.
The HR Operations Associate roles, often called “People Hub Coordinators” or “People Operations Associates,” are crucial for supporting employee lifecycle activities, maintaining HR data accuracy in systems like Workday, and managing employee inquiries through ticketing systems. These roles are ideal for individuals with a passion for customer experience within an HR context, strong attention to detail, and a willingness to learn and grow in People Operations. They typically provide foundational support for critical people processes and contribute to an exceptional employee experience.
For Customer Associate positions (also known as Associate Customer Care Advisors or Onboarding Consultants), Toast seeks individuals to provide direct support to their restaurant clients. These roles involve assisting customers with billing inquiries, account management, troubleshooting technical issues (often related to Toast’s POS software), and ensuring a smooth onboarding experience for new users. Strong communication skills, problem-solving abilities, and a customer-centric approach are essential. Many of these roles are hybrid or even remote, offering flexibility, and some require working in US time zones (night shifts in India).
Toast emphasizes a collaborative and inclusive culture, offering competitive compensation and benefits. Interested candidates should regularly check the “Careers” section on Toast’s official website for the latest job postings and application details.
Toast Recruitment 2025: Your Opportunity in HR and Customer Support in Chennai
Hey there, job seekers! Toast, a dynamic, all-in-one platform that’s fundamentally changing how restaurants operate, is currently on a significant hiring spree in India for 2025. This is fantastic news if you’re looking for a career that blends technology with the vibrant hospitality industry. Whether you’re a seasoned professional or just stepping out of college, Toast has exciting opportunities for you, particularly in the roles of HR Operations Associate and Customer Support Onboarding Associate. If you have a passion for supporting people or ensuring smooth operations, this could be your next big move.
Where You’ll Be Working (and How You’ll Work)
Toast understands that flexibility is key in today’s professional landscape. That’s why they’ve structured their roles to offer varying work styles:
For the Customer Support Onboarding Associate role, you’ll benefit from a hybrid work arrangement. This means you’ll have the flexibility to work from the comfort of your home on some days, perfectly balancing personal convenience with professional engagement. On other days, you’ll head into their vibrant Chennai office, allowing for face-to-face collaboration, team meetings, and a strong sense of community. This blend is ideal for those who appreciate both autonomy and direct interaction.
The HR Operations Associate position, on the other hand, is designed as an on-site role in Chennai. Given the nature of HR operations, which often involves handling sensitive documents, managing employee relations, and providing direct support, a physical presence in the office is crucial. If you thrive in a bustling office environment, enjoy in-person team dynamics, and appreciate the clear boundaries between work and home life that an office setup provides, this role is likely a perfect fit for you.
What You’ll Actually Do: Roles and Responsibilities
These aren’t just generic “support” roles; they’re integral to Toast’s success and directly impact both their employees and their restaurant clients.
Customer Support Onboarding Associate:
You’ll be on the front lines, ensuring that every new restaurant joining the Toast ecosystem has a smooth, hassle-free start. Your day-to-day will involve:
- Executing critical onboarding tasks and workflows: You’ll coordinate meticulously with various cross-functional teams, ensuring that clients get set up and fully operational without a hitch. This means guiding them through initial configurations, system setups, and first steps.
- Mastering essential tools: You’ll become adept at using industry-standard platforms like Salesforce, Zendesk, JIRA, and Asana. These tools are crucial for tracking progress, managing tasks, and keeping the onboarding process transparent and efficient.
- Collaborating globally and problem-solving: You’ll work with Toast’s global teams, troubleshooting any onboarding issues that arise and providing crucial support for the rollout of new products and features. This role requires quick thinking and a proactive approach to issue resolution.
- Juggling priorities and meeting deadlines: You’ll manage multiple priorities efficiently while consistently meeting defined Service Level Agreements (SLAs). This ensures that all clients receive timely and high-quality support.
- Driving continuous improvement: You’ll actively identify opportunities to streamline processes and contribute to ongoing optimization efforts, making the onboarding journey even better for future clients. Your insights can directly lead to operational enhancements.
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HR Operations Associate:
This role is the backbone of Toast’s People team, ensuring that all HR processes run smoothly and employees are well-supported throughout their journey with the company. Your responsibilities will include:
- Accurate data entry and record maintenance: You’ll be instrumental in supporting accurate data entry into core HR systems like Workday and Greenhouse. This involves maintaining clean, consistent, and up-to-date employee records through regular checks and updates, which is critical for accurate payroll, benefits, and reporting.
- Supporting the entire employee lifecycle: You’ll assist with a wide range of employee activities, from the warm welcome during onboarding for new hires to managing off-boarding procedures and processing various internal changes like promotions, transfers, or department shifts.
- Managing employee inquiries: You’ll monitor and manage employee questions and concerns via a dedicated ticketing system. This requires ensuring timely resolution or escalating complex issues to the appropriate HR specialists, providing excellent internal customer service.
- Cross-functional collaboration: You’ll work closely with other HR teams, such as the Benefits department, to address specific employee questions and provide support during the implementation of various HR programs and initiatives.
- Maintaining HR documentation: You’ll be responsible for keeping internal HR documentation up-to-date, ensuring clarity, consistency, and compliance in all policies and procedures.
- Upholding data privacy: Operating in a data-sensitive environment, you’ll be tasked with strictly upholding data privacy and maintaining confidentiality as per company policies and regulatory requirements.
Both positions demand a positive attitude, a collaborative and team-oriented approach, excellent time management, and strong organizational abilities. Proficiency in basic computer operations and Google Workspace is a must. You’ll also need effective communication skills to interact clearly with both internal teams and external stakeholders, along with strong analytical, problem-solving, and multitasking abilities.
What’s the Pay Like? (Approximate Figures)
While the final compensation package will be confirmed in your official offer letter, based on publicly available data from sources like Glassdoor and Ambition Box, here are the approximate monthly salaries:
- Customer Support Onboarding Associate: Around βΉ38,500 per month.
- HR Operations Associate: Around βΉ30,600 per month.
It’s important to remember that these figures are approximate and can vary based on factors such as your specific experience level, educational background, interview performance, and Toast’s internal compensation structure. Always use your official offer letter as the definitive source for salary details.
Age and Qualifications: Who Can Apply?
For both these roles, candidates must be at least 18 years old. Interestingly, Toast has not specified an upper age limit, indicating their focus is primarily on skills, experience, and cultural fit, rather than just age.
- Customer Support Onboarding Associate: You’ll need a graduate degree in any discipline. Additionally, candidates should have a minimum of two years of experience in relevant roles such as back-end customer support, customer onboarding, or general operational support.
- HR Operations Associate: A graduate degree in any discipline is the primary educational requirement. A key highlight for this role is that no prior essential work experience is required. This means freshers and candidates with no experience are strongly encouraged to apply, making it an excellent entry point into the Human Resources field for recent graduates or those looking for a career change.
How They Pick You: The Selection Process and Application Deadline
The selection process at Toast is designed to identify individuals who are a strong fit for their culture and the demands of the role. It typically involves:
- Application Screening/Shortlisting: Your submitted application will be reviewed against the job requirements.
- Assessment Test (Optional): Depending on the volume and profile of applicants, candidates may be invited to complete an online assessment test to evaluate specific skills or aptitudes.
- Interviews: Shortlisted candidates will proceed to interview rounds, which may include telephonic screenings, virtual interviews, and potentially final panel interviews. You will be formally intimated via your registered mobile number or email ID if you are selected for further interview processes.
The last date for submitting your application is July 24, 2025. It is absolutely crucial to ensure your application is complete and submitted well before this deadline.
No Application Fee & A Word of Caution
There is no application fee for any candidate applying for these positions at Toast. This is a standard practice for reputable companies in the private sector. Important Note: You should be highly vigilant against any calls or emails that ask for money to schedule interviews, offer a job, or process applications. Such requests are typically indicators of job scams. Legitimate recruiters, like Toast, will never demand payment from candidates.
π ToastΒ HR Operations Associate and Customer Associate Job 2025 Application Form Download Link π
All interested and eligible candidates can apply for this job by the following link,
| π Apply Online for Customer Support On-boarding Associate | CLICK HERE LINK |
| π Apply Online for HR Operations Associate | CLICK HERE LINK |
Furthermore, please ensure your application is complete and submitted accurately. Applications received after the due date will not be entertained under any circumstances. Incomplete or late applications without required enclosures will be summarily rejected without any reasons or correspondence. Therefore, meticulous attention to detail and timely submission are paramount.
Summary:
Toast is actively recruiting for HR Operations Associate (on-site Chennai) and Customer Support Onboarding Associate (hybrid, Chennai) roles in 2025, offering various vacancies. The HR Operations role requires any graduate degree, welcoming freshers, and focuses on HR system data, employee lifecycle, and inquiries. The Customer Support Onboarding role requires any graduate degree plus two years of experience in customer support/onboarding, emphasizing executing onboarding tasks, using tools like Salesforce, and troubleshooting. Both positions demand strong communication, computer proficiency (Google Workspace), and a collaborative attitude. Approximate monthly salaries are βΉ30,600 for HR Ops and βΉ38,500 for Customer Support. Applicants must be at least 18 years old. Selection involves shortlisting/assessment and interviews. The application deadline is July 24, 2025, with no application fee.
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