Tata Communications Recruitment 2025 β Senior Customer Service Executive (Network Operations) β Chennai. Tata Communications, a global digital ecosystem enabler, is part of the prestigious Tata Group. With a presence in over 190 countries, the company plays a crucial role in powering todayβs hyperconnected world. It offers a broad spectrum of services, including cloud computing, IoT, cybersecurity, mobility, and network servicesβquietly powering digital infrastructure for many of the worldβs biggest businesses.
If you’re someone who thrives in high-pressure environments, loves the challenge of a midnight network issue, and has a passion for making the digital world run smoother, this opportunity might be for you.
Job Overview
| Position Title | Senior Customer Service Executive β Hybrid Network Services |
|---|---|
| Location | Chennai, Tamil Nadu |
| Industry | Telecommunications / Network Operations |
| Employment Type | Full-time |
| Work Mode | On-site (Rotational Shifts) |
This position is for seasoned network professionals who are familiar with advanced network operations and infrastructure support. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining network infrastructure to ensure maximum uptime and performance.
Key Responsibilities
- Network Monitoring: Proactively monitor network systems using NOC tools to identify and mitigate potential outages or performance issues.
- Troubleshooting: Resolve complex technical issues involving routers, switches, and other core equipment. Provide root cause analysis for critical incidents.
- Fault Management: Log incidents, escalate critical issues, and coordinate with L1/L2 teams to ensure resolution within defined SLAs.
- Configuration and Maintenance: Perform configuration changes on routers and switches to enhance network performance and reliability.
- Capacity Planning: Regularly analyze network utilization and alert on any breach or risks related to capacity constraints.
- Vendor Coordination: Collaborate with third-party vendors to resolve hardware/software issues that require external support.
- Change Management: Participate in integrating new nodes, devices, and technologies into the network while ensuring minimal impact.
- Reporting: Generate regular operational reports, analyze performance trends, and create incident summaries and RCA documents using Excel and related tools.
Candidate Profile
| Qualification | Bachelorβs Degree in Engineering (Electronics, Telecom, Computer Science) |
|---|---|
| Certifications | Mandatory: CCNA Preferred: CCNP or equivalent |
| Technical Expertise | BGP, OSPF, MPLS, IP (L2 & L3 technologies), Cisco Routers/Switches |
| Experience Level | Minimum 3 years in network operations or infrastructure support roles |
| Skills Required | Analytical thinking, problem-solving ability, fluency in English (written & spoken), advanced Excel reporting |
| Working Conditions | 24×7 support environment, rotational shifts, high-availability scenarios |
Why Join Tata Communications?
- Be part of a globally recognized telecom leader with massive infrastructure exposure.
- Get hands-on with next-gen technologiesβthis isnβt legacy tech support.
- Opportunities for career growth in the core networking space.
- Contribute to mission-critical systems that serve enterprises worldwide.
- Competitive compensation and a chance to work in a highly skilled technical environment.
Application Process
π TATA Communication Tamil Recruitment 2025 π
| βοΈπ TATA COMMUNICATION TAMIL Apply 2025 Link | CLICKHERE |
Interested candidates can apply through the official Tata Communications careers portal or job platforms such as LinkedIn, Naukri, or Indeed. Ensure your resume highlights certifications like CCNA, lists hands-on experience with technologies such as MPLS, BGP, OSPF, and clearly showcases your incident management capabilities.
Tata Communications Recruitment 2025
Avoid generic statementsβhighlight real projects and incidents youβve handled. Your ability to stay calm during a Priority 1 incident could be the reason you land this role.
Summary
Tata Communications is hiring experienced network professionals for the role of Senior Customer Service Executive β Hybrid Network Services in Chennai. This position is ideal for candidates with a strong foundation in networking protocols, incident management, and vendor coordination. If youβre passionate about solving complex network issues and eager to work with global infrastructure, this is an excellent career opportunity.
π TATA Communication Tamil Recruitment 2025 π
| βοΈπ TATA COMMUNICATION TAMIL Apply 2025 Link | CLICKHERE |
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