Wipro Customer Support Representative Jobs 2025. Wipro is hiring Customer Support Representatives for its 2025 intake. This role offers an excellent opportunity for both freshers and experienced candidates who possess strong communication and analytical skills. Below is a detailed job description, eligibility criteria, and other essential information to help potential candidates prepare for this exciting opportunity.
Table of Contents
Job Overview
Details
Description
Company Name
Wipro
Industry Type
BPO / Call Centre
Role
Non-Voice – Other
Department
Customer Success, Service & Operations
Employment Type
Full Time, Permanent
Job Location
Work From Office, Rotational Shift Timings
Process Type
Blended Process
Shift Details
US Shifts (Majorly Night Shift)
Last Date to Apply
To be announced
Preferred Candidate Profile
Wipro seeks individuals who meet the following requirements:
Criteria
Description
Education
Undergraduate degree in any discipline
Experience
Freshers or experienced candidates
Age Limit
18 years and above
Communication Skills
Excellent verbal and written English skills
Computer Proficiency
Basic computer knowledge, Excel familiarity
Typing Skills
Adequate typing speed and accuracy
Multitasking
Strong analytical and multitasking skills
Email Writing Skills
Proficiency in drafting professional emails
Other Requirements
Flexible to work night shifts and rotational shifts
Key Responsibilities
Customer Interaction:
Engage with customers via email and chat to resolve queries and issues efficiently.
Provide prompt, professional, and accurate responses to customer inquiries.
Data Handling:
Work on Excel-driven modules to analyze and process customer data.
Maintain accurate records of customer interactions and updates.
Process Management:
Follow standard operating procedures and adhere to company guidelines.
Escalate unresolved queries to the appropriate department for further assistance.
Communication:
Demonstrate excellent listening skills to understand customer requirements.
Exhibit strong written communication skills, particularly in email drafting.
Shift Flexibility:
Work in rotational shifts, including night shifts, as per business requirements.
