Job Opportunity: Executive – Customer Services (Non-T1 Service)
Location: Chennai, India
Application Deadline: 24th May 2025
Posting Date: 24th March 2025
Job ID: 18429
Work Location: Commerzone, Tower B, 4th Floor, Chennai, Tamil Nadu, 600116, India
About SBI Card
SBI Bank Cards Recruitment Jobs 2025. SBI Card is one of India’s leading credit card providers, dedicated to offering seamless financial solutions. Our mission is to enable customers with hassle-free digital transactions, enhancing their financial experience through innovation. We prioritize customer satisfaction, continuous service improvement, and cutting-edge technology.
At SBI Card, diversity and inclusivity are at the core of our values. We are an equal-opportunity employer, fostering a workplace where every individual is respected, regardless of race, gender, religion, disability, or any other background. Join us in shaping the future of digital payments while unlocking new career possibilities.
Why Join SBI Card?
At SBI Card, we focus on nurturing talent and fostering a positive work environment. Hereβs what makes SBI Card a great workplace:
| Benefits | Details |
|---|---|
| Work-Life Balance | Optimal balance between professional and personal life. |
| Wellness Programs | Comprehensive well-being plans for physical and mental health. |
| Rewards & Recognition | Competitive rewards and incentives for outstanding performance. |
| Inclusive Workplace | A diversified and neutral work environment with fair policies. |
| Medical & Insurance | Medical insurance, accident coverage, group life insurance, and health checkups. |
| Learning & Development | Skill enhancement and training programs for professional growth. |
| Career Growth | Opportunities to work on new projects and collaborate with industry experts. |
Role Description
As an Executive – Customer Services (Non-T1 Service), you will play a key role in delivering high-quality service to our valued customers. Your responsibilities include handling customer inquiries, resolving complaints, ensuring service excellence, and enhancing the overall customer experience.
Key Responsibilities
- Provide excellent customer service by addressing credit card-related inquiries and concerns.
- Manage inbound and outbound calls professionally to meet customer needs.
- Ensure prompt and accurate resolution of queries within SLAs (Service Level Agreements).
- Maintain superior service levels by achieving key performance indicators (KPIs) such as First Call Resolution (FCR), Customer Satisfaction (CSAT), and Average Handling Time (AHT).
- Identify issues and escalate them to improve processes and enhance service quality.
- Comply with company policies, regulatory requirements, and customer service standards.
- Offer feedback on operational challenges and contribute to reducing repeat escalations.
- Enhance customer interactions by cross-selling relevant products and services when appropriate.
Performance Metrics for Success
Table of Contents
Your performance in this role will be assessed based on the following key metrics:
| Performance Metric | Key Focus Areas |
| First Response Time (FRT) | Quick and effective handling of customer queries. |
| Resolution Rate | Efficient complaint resolution and customer issue management. |
| Customer Satisfaction (CSAT) | Providing a seamless and satisfactory customer experience. |
| Quality & Accuracy | Compliance with company standards and avoiding unnecessary escalations. |
| Process Efficiency | Identifying gaps and contributing to service enhancements. |
| Productivity & AHT | Balancing workload while maintaining service quality. |
Key Competencies Required
- Stakeholder Management β Effective communication with customers and internal teams.
- Problem-Solving β Strong analytical skills to resolve customer issues efficiently.
- Process Orientation β Adherence to company guidelines and continuous improvement mindset.
- Attention to Detail β Accuracy in handling customer queries and ensuring compliance.
- Multitasking Ability β Managing multiple tasks while ensuring quality service delivery.
Qualifications & Experience
| Requirement | Details |
| Educational Qualification | Graduate in any discipline. |
| Industry Preference | Experience in the Financial Services Industry (FSI) preferred. |
| Technical Skills | Good understanding of customer service processes and CRM tools. |
How to Apply?
πSBI Bank Cards Recruitment Jobs 2025 Direct Linkπ
| π·π SBI Bank Cards Recruitment Jobs 2025 Application Form Link | CLICKHERE |
| π·π Naan “Mudhalvan Internship Full YouTube Video Link | VIDEO LINK |
If you are looking for a dynamic career in the financial services sector and want to be part of an innovative team, apply now!
Click on the Apply Now button and submit your updated resume by 24th May 2025.
Join SBI Card and contribute to transforming digital payments in India!
SBI Card is hiring for the Executive – Customer Services (Non-T1 Service) role in Chennai. The position involves managing customer interactions, resolving inquiries, and ensuring service excellence. The company offers a great work environment with benefits like career growth opportunities, wellness programs, insurance coverage, and competitive rewards. Candidates with a graduate degree and customer service experience, especially in the financial services industry, are encouraged to apply. The deadline for applications is 24th May 2025.
πSBI Bank Cards Recruitment Jobs 2025 Direct Linkπ
| π·π SBI Bank Cards Recruitment Jobs 2025 Application Form Link | CLICKHERE |
| π·π Naan “Mudhalvan Internship Full YouTube Video Link | VIDEO LINK |
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