Job Details for Relationship Manager – Phone Banking
Position Title: Relationship Manager – Phone Banking
Location: Chennai ,Madurai ,Trichy ,Covai, Dharmapuri, Theni, Kanchipuram,Namkaal,
Minimum Experience: 0 years
Maximum Experience: 5 years
ICICI Bank’s Relationship Manager – Phone Banking role offers a dynamic opportunity to engage with customers and address their financial needs. Based in Chennai, this role focuses on delivering 360-degree banking solutions by resolving customer queries, providing tailored financial services, and cross-selling banking products over the phone.
Candidates with 0-5 years of experience, strong communication skills, and a passion for customer service are encouraged to apply. The role also emphasizes compliance, team collaboration, and initiative in problem-solving while maintaining the bank’s values of being fair to customers and the institution. It involves working in rotational shifts as part of ICICI Bank’s 24/7 Phone Banking Services Group, which supports both domestic and international customers.
This position provides opportunities for career growth, exposure to diverse banking processes, and a chance to make a meaningful impact by enhancing the customer
Job Overview:
ICICI BANK Relationship Phone Banking Jobs .At ICICI Bank, we aim to go beyond traditional banking roles to provide 360-degree financial solutions for our customers. As a Relationship Manager in Phone Banking, you will have the unique opportunity to address the entire spectrum of a customerβs banking and investment needs.
This position is key to delivering impeccable service, resolving customer queries, and cross-selling banking products while upholding the values of βFair to Customer and Fair to Bank.β
This role is part of the ICICI Bank Phone Banking Services Group, which is a 24/7 channel designed to facilitate smooth banking experiences through the phone channel. You will play a crucial role in enhancing the customer journey and providing feedback to product teams for continuous improvement. Flexibility and adaptability to roles and locations are core to this essential service.
Key Responsibilities:
| Responsibility | Description |
|---|---|
| Query Resolution | Handle and resolve customer complaints through phone calls promptly and effectively. |
| Customized Solutions | Understand customer needs and offer relevant banking products and services to meet their goals. |
| Customer-Centric Approach | Maintain the philosophy of βFair to Customer, Fair to Bankβ while serving customers. |
| 360-Degree Banking | Collaborate with internal teams to provide a comprehensive range of banking products. |
| Compliance Adherence | Follow information security norms and quality process guidelines at all times. |
Key Qualifications & Skills:
| Qualification/Skill | Requirement |
| Educational Qualification | Graduate or Engineer in any discipline. |
| Communication Skills | Excellent oral and written communication skills are a must. |
| Customer Service Skills | Demonstrated ability to deliver impeccable customer service across engagements. |
| Team Synergy | Capability to work with cross-functional teams to provide comprehensive customer solutions. |
| Proactiveness | Aptitude for addressing customer concerns with viable solutions and taking the initiative. |
Additional Success Factors:
| Success Factor | Description |
| Good Communication Skills | Ability to clearly communicate with diverse customers and address their queries effectively. |
| Customer Needs Analysis | Ability to understand and anticipate customer needs to provide tailored solutions. |
| Flexibility | Willingness to work in rotational shifts to meet customer demands. |
| Execution Skills | Strong skills to execute tasks efficiently in a dynamic environment. |
| Initiative | Taking proactive measures to resolve issues even in challenging situations. |
ICICI BANK Relationship Phone Banking Jobs
Benefits of Working in Phone Banking Services Group:
- Customer-Centric Approach: Gain in-depth exposure to customer service by directly addressing customer queries.
- Diverse Role: Collaborate with various teams and business units to deliver comprehensive banking solutions.
- Career Growth Opportunities: Opportunity to grow within the bankβs extensive network and diverse departments.
- Dynamic Environment: Operate in a 24/7 channel that serves both domestic and international customers.
- Impact: Contribute to designing service architectures and relaying customer feedback to product teams for continuous improvements.
Job Details Table
| Job Parameter | Details |
| Position | Relationship Manager – Phone Banking |
| Educational Requirement | Graduate/Engineer in any discipline. |
| Experience Range | 0 to 5 years |
| Skills Required | Communication, Customer Service, Problem Solving, Proactiveness, Team Collaboration |
| Age Limit | Not specified |
| Job Location | Chennai |
| Shift Timings | Rotational (24/7 support environment) |
| Application Deadline | Not specified (Apply at the earliest to avoid missing out) |
π ICICI BANK Phone Banking 2024 Direct Linkπ
| π·π ICICI Apply Link 2024 | CLICK HERE |
How to Apply:
Interested candidates should apply by visiting the official ICICI Bank careers website and searching for the βRelationship Manager – Phone Bankingβ position under the Chennai location. Ensure that your updated resume reflects the skills and qualifications required for this role.
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Why Join ICICI Bank?
ICICI Bank is a leading private sector bank in India with a strong emphasis on customer satisfaction and innovation. As a part of the Phone Banking Services Group, you will be contributing to a dynamic team that plays a critical role in enhancing customer experience and driving the bankβs growth. Join us and be part of an institution that believes in empowering its employees and providing a fulfilling career path.
π ICICI BANK Phone Banking 2024 Direct Linkπ
| π·π ICICI Apply Link 2024 | CLICK HERE |
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